Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–2 business days. Standard delivery takes 5–10 business days, depending on your location. You’ll receive tracking details once your order ships.
Click the “Sign Up” button at the top of our website. Enter your name, email, and password to register. Creating an account lets you track orders, save shipping details, and access exclusive offers.
You can update your shipping address by logging into your account and selecting “My Addresses.” If your order has already been placed, please contact us immediately at [email protected] for assistance.
After your order ships, you’ll receive a confirmation email with a tracking number. You can use this number to monitor your shipment online.
No. For your security, KiNGKANG does not store credit card information. All payments are processed through encrypted and secure payment gateways.
Yes, sales tax is applied where required by law. The amount will be calculated and displayed at checkout.
We currently ship to many countries. Shipping availability and rates will appear during checkout after entering your shipping details.
Whenever possible, we ship items together in a single package. However, larger or heavier items may arrive in multiple packages for safe delivery.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in original packaging. Please visit our Returns & Refund Policy page for full details.
We’re sorry for the mistake! Please contact us at [email protected] with your order number and photos of the item received, and we’ll make it right.
If your order arrives damaged, please take photos of the packaging and the product, then email us at [email protected]. We’ll arrange a replacement or refund.
Once your return request is approved, we’ll provide you with the appropriate return address and instructions by email. Please do not send items back without authorization.
Our customer support team is available by email at [email protected]. We typically respond within 24 hours on business days.
If you entered the wrong address, please contact us immediately at [email protected]. If your order hasn’t shipped yet, we can update it. If it has already shipped, we’ll work with the carrier to help resolve the issue.
If your order has not yet been processed, you may request a change or cancellation. Contact us as soon as possible at [email protected]. Once your order has shipped, we cannot cancel it.
Yes! Some popular items may be available for pre-order. When pre-orders are open, the product page will display availability details and estimated shipping times.